Guides, tutorials, and answers for everything in PixelsID — from uploading your first gallery to advanced integrations.
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FAQ
Frequently Asked Questions
Not through fully enclosed helmets — no system can match a face it can't see. But PixelsID uses jersey number OCR and roster matching as fallbacks. For football, the system reads the jersey number, cross-references it against your roster, and identifies the athlete that way. It works for any helmeted sport where numbers are visible.
In controlled conditions (clear headshots, good lighting), match rates are above 95%. Game-day action photos with motion blur, sweat, and odd angles will be lower — typically 70-85% depending on the sport and conditions. The system flags low-confidence matches for manual review rather than guessing wrong.
Names are embedded directly into the file's XMP/IPTC metadata before download. Open the photo in Photo Mechanic, Lightroom, or any DAM tool and the athlete names are already there — no re-tagging needed. Other platforms keep tags locked in their system. We put them in your files.
Yes. Add athletes one at a time with a headshot photo. Once indexed, those athletes are matched across every future gallery. Pro and college rosters sync frequently to stay current — individual adds are for everyone else.
There's no per-upload limit. Drag in 50 or 5,000 — the system handles it. Photos upload directly to cloud storage in parallel, so large batches typically complete in minutes. Your plan's monthly photo limit determines total volume, not per-batch limits.
No. Once photos finish uploading, processing happens on the server. Close your laptop, drive home, grab dinner. You'll get a notification when face recognition is complete.
Yes. Add photographers as users under your organization. Each photographer gets their own login, uploads go to their assigned galleries, and admins can see everything. Folder permissions control who sees what.
Yes. The free plan includes 5GB storage and basic gallery management. No credit card required to start. AI face recognition and jersey OCR are available on any paid plan starting at $10/month.
Connect your Stripe account, set up license templates and price tiers, then enable the store per gallery. Buyers can purchase and download photos without creating an account — guest checkout with email only. Payments go directly to your Stripe account. PixelsID takes zero commission.
Three default templates: Personal Use (non-commercial only), Editorial Use (news/education with attribution), and Commercial Use (advertising/marketing). All prohibit AI training and sublicensing. You can create custom templates too. PixelsID provides these for convenience — we recommend having an attorney review your terms.
The license is entirely between you (the seller) and the buyer. PixelsID is a technology platform only — we are not a party to any license agreement, do not verify images or licenses, and assume no liability. You are responsible for ensuring your images are properly licensed and that you have all necessary rights and releases.
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